i.t. support - Get the same level of support without full time staff. This service can help lower overheads
Remote support, business hours support and 24 hour support are available and adhere to service level agreements set out in your required contract
We've discovered that using the NDB remote support service will reduce the need for full time IT staff and in turn, reduce salary overheads by up to 90%.
Full time IT staff are not required in many small and medium business environments. If your system is set up by experts, then you only require maintenance checks, remote assistance and occasional onsite support. NDB are experts, and when using our service instead of a full time member of IT staff, we can guarantee the savings.
We literally take control! Our software means that (with your permission), we have direct access to all computers that have online access. Whether you are in the office or in the North Pole – as long as you have an internet connection, we can help you remotely.
We consistently monitor all of your internal IT hardware, checking for changes that could affect the performance of your business.
We check your network for threats (virus, hack, spam, spyware) and we make sure that you are protected.
If you are receiving a lot of spam emails, we can also correct this for you. By utilising a central software program (located on your server), we are able to monitor all emails and measure the contents against a spam database.
Give all of your computers the protection required. Our server software monitors all computers on the network to update and protect your business. NDB are immediately alerted should an infection be observed by the server.